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Touch screen is not responding correctly - Rav4 2014

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77K views 36 replies 21 participants last post by  stormyray2020  
#1 ·
Hello,

I am facing an issue with my car, the bottom part of the touch screen is not responding, I hardly managed to add a new device, the delete-button's location as well, however the system settings button in the middle is working fine
not sure whether it's a software or hardware issue
Has anyone faced the same issue before ?

Thanks,
 
#5 ·
I work with touchscreens, and this feels like a calibration issue. Rare but it happens. That said, my 2018 clearly has a resistive touch screen not capacitive (think non-cell phone). Resistive screens get fussy on the edges. Try the very tip of your finger or a stylus of sorts. It may be that the bottom portion of the screen has failed.

I have no idea why a firmware re-install would help, but I can't speak for Toyota... worth a shot
 
#7 ·
Interesting, it's usually the edges that go first. FWIW, a resistive touchscreen is nothing more than a grid overlaying the visible screen. Touching anywhere on the screen generates an X and a Y location which the display processor converts to a button touch or something. It's usually something in the grid on the edges that causes this behavior. This is why you generally make buttons and what not as large as possible so that users won't notice. Using your stylus, you can test other buttons to see if their edges are accurate. If they are all off, then you have a calibration issue. If just one edge as you say, then it's likely starting to fail (or maybe a loose connector).

Glad to help.
 
#11 ·
No Cost, they changed it free of charge. I was hoping they may have changed it for the GPS one but after reading on here that it may be better just to use a TOMTOM rather than pay extra for the GPS/map version and i already had a good working TomTom, i have stuck with that. Not been an issue last two years as we have been and still are in state wide lockdown, where we cant go any more than 5k and we have curfews at 9pm to 5am .
Welcome to Australia, The Nanny country.
 
#12 ·
I have a 2014 RAV, and I have to push below the button I want for that button to work. Does this on some screens, like the phone screen. I cannot remove a phone because the button is at the bottom of the screen. I cannot push below the button to make it work. I do not have a problem on other screens. Is this a calibration issue that can be fixed?
 
#13 ·
My daughter had this same problem with her 2014 Camry. There was no calibration screen that we could find. She took it to the dealership and they replaced the entire radio unit at no cost under her Toyota VSA warranty. They said it would have been over $1000 without warranty.
 
#16 ·
Anki,

Sadly, I simply don't have the time to diagnose something like this. I suppose if mine breaks... or if I win the lottery. You've hijacked a touchscreen message with your problem which I suspect has nothing to do with the touchscreen. It looks like the unit has stalled on the splash page.

Maybe this would help: How to reset 2014 toyota corolla radio?

If you want to keep this tread going, it really needs to be off in a new thread.

cg
 
#17 ·
Hello,

I am facing an issue with my car, the bottom part of the touch screen is not responding, I hardly managed to add a new device, the delete-button's location as well, however the system settings button in the middle is working fine
not sure whether it's a software or hardware issue
Has anyone faced the same issue before ?
I’m facing the exact same issue. It’s frustrating as hell
 
#21 ·
Doesn't seem like there were any definitive answers. OP was able to use a stylus, but I was hoping for a more permanent solution other than having to remove the entire unit and fiddling with ribbon cable and the glass just to test. Others had it fixed at no cost, which is a miracle. So yes, I did.
 
#26 ·
I've never liked my stupid 2015 Rav 4 and with this crappy screen not working I am beyond. I will never get a Toyota ever. I'm so frustrated with not being able to delete or add any phones!!!!
slow down there lizzie ;)! Lizzette - the car is actually pretty good. But sometimes (most of the time?) auto makers farm out their audio. Years ago I had a beloved Maxima - 6 speed manual and it was a rocket - had a "BOSE" system in it. Great speakers and subwoofer, unit in the dash? not bose and a complete piece of garbage.

If your only hate is the subtier audio, just go spend some money on a new system. Replacing the car is going to cost you more.

Note to other people - NEVER buy a car due to the sound system. They aren't the same thing.
 
#31 ·
2014 RAV4 XLE I have a problem where any of the stuff on the bottom inch or so of the screen wont respond to touches. I was trying to pair a new phone and It was being a huge pain. Finally found a video saying to use the magnetic strip on my credit card and that should activate it. Worked like a charm, and I was able to pair my phone in about 30 seconds. It took a tiny bit of finagling with the position where I was pushing the card against the screen, but it worked.
 
#34 ·
Still no luck for me after trying the credit card and pencil eraser trick I saw on another video. The bottom row of buttons absolutely won't respond correctly, and instead will respond to whatever is about an inch above it. Hitting "remove" on my devices list will consistently press the icon of the 2nd or third to last phone!